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📦 Evri Under Fire Parcel Delays, Missing Deliveries and Dumped Packages Spark Customer Backlash

Evri has issued a public apology after a surge of parcel delivery complaints across parts of the UK, with customers reporting delayed, misplaced, and even abandoned packages including allegations of parcels being dumped in a car park.

As frustration mounts, some residents have been advised to divert deliveries to post offices or alternative pickup points, highlighting growing concerns over Evri’s reliability during peak delivery periods.

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🚚 What’s Going Wrong With Evri Deliveries?

Over recent weeks, customers particularly along the South Coast have flooded social media and consumer forums with complaints, describing:

• Parcels delayed for days or weeks
• Tracking systems showing inaccurate or frozen updates
• Packages marked “delivered” but never received
• Parcels allegedly found left unattended in public places

In one widely shared incident, parcels were reportedly discovered left in a car park, prompting serious questions about handling practices.

Evri acknowledged service disruptions, citing operational challenges and delivery backlogs.

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🏠 Why Residents Are Being Told to Divert Parcels

Local advice to redirect parcels to post offices or secure collection points reflects growing concern that home deliveries may not be reliably completed in some areas.

Reasons for diversion include:

• Reduced risk of theft or misplacement
• Easier tracking and proof of collection
• Relief for overstretched delivery networks

For some customers, diversion has become a temporary workaround rather than a convenience.

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📢 Evri’s Response and Apology

Evri issued a statement apologising to customers affected by the delays, saying it was:

• Investigating reported incidents
• Working to clear delivery backlogs
• Reviewing local courier capacity

The company stressed that dumping parcels is against policy and that any proven breaches would be addressed internally.

However, many customers say apologies alone fail to restore trust, especially for time-sensitive or high-value deliveries.

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📦 The South Coast A Trouble Spot

While issues have been reported nationwide, the South Coast has emerged as a particular hotspot for complaints.

Contributing factors may include:

• Seasonal delivery spikes
• Courier shortages
• Increased online shopping demand
• Route planning inefficiencies

Consumer advocates warn that without structural fixes, similar problems could spread to other regions.

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lta’s Opinion 🧠 “Apologies Don’t Move Parcels”

Alta’s take:
“Evri’s apology is necessary but it doesn’t solve the real problem. Logistics is about consistency, not excuses. When customers are told to divert parcels just to feel secure, something is fundamentally broken.”

Alta believes the situation exposes:

• Overreliance on flexible courier models
• Insufficient accountability for delivery failures
• A widening gap between tracking promises and real-world performance

“If parcels can end up in a car park, trust is already lost.”

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🔄 What Customers Can Do Right Now

If you’re affected by Evri delivery issues:

• Redirect parcels to official collection points
• Avoid time-critical deliveries where possible
• Document delays and missing items
• Contact retailers directly, not just Evri
• Use payment protection or chargeback options if necessary

Retailers remain responsible for delivery completion under UK consumer law.

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❓ FAQ’s

1. Can Evri legally mark a parcel as delivered if it’s left unsecured?

Only if the delivery location meets agreed “safe place” terms otherwise, liability may remain.

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2. Why do tracking updates sometimes freeze for days?

Parcels may be stuck at depots awaiting scanning or reassignment to a courier.

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3. Who is responsible if Evri loses my parcel Evri or the retailer?

The retailer is legally responsible until the parcel reaches you.

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4. Are diversion requests a sign Evri expects more failures?

Not officially, but they suggest risk mitigation rather than confidence in doorstep delivery.

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5. Can couriers be penalised for abandoning parcels?

Yes — such actions violate delivery contracts and internal policies.

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6. Why do delivery problems spike during certain months?

Demand surges often outpace courier availability, stressing last-mile logistics.

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7. Will Evri compensate customers directly?

Compensation usually flows through retailers, not directly to recipients.

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🔍 The Bigger Issue

Evri’s latest delivery troubles highlight a growing challenge in the logistics industry: speed expectations rising faster than operational resilience.

Unless systemic fixes follow, apologies may become routine and customer patience may not.

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